solution for e-commerce

Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
William H. DeLone A1 and Ephraim R. McLean A2
A1 Kogod School of Business at American University in Washington, DC.A2 Robinson College of Business of Georgia State University in Atlanta
Abstract:
Information technology and the Internet have had a dramatic effect on business operations. Companies are making large investments in e-commerce applications but are hard pressed to evaluate the success of their e-commerce systems. The DeLone & McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-commerce world. The six dimensions of the updated model are a parsimonious framework for organizing the e-commerce success metrics identified in the literature. Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.
Keywords:
e-commerce, evaluation of information systems, information systems success, use of information systems, user satisfaction, value of information technology
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